The short verdict
Tidio brings live chat and an AI chatbot to small eCommerce and service websites at a price micro-businesses can afford.
Our Tidio review
Tidio combines live chat, a shared inbox and Lyro, an AI agent that answers FAQs from your content. It plugs into Shopify, WordPress and Wix in minutes.
It is a strong fit for small online shops; larger support teams will outgrow it.
What we like
- Quick to install
- Affordable AI chatbot
- Shopify & WordPress integrations
- Free plan
Watch out for
- AI conversations capped by plan
- Limited reporting
- Less suited to large teams
Key features
- Live chat
- Lyro AI agent
- Shared inbox
- eCommerce integrations
UK business & GDPR notes
EU-based vendor; add chat processing to your cookie and privacy notices.
Tidio pricing (UK)
| Entry paid plan | Paid plans ~£20–£25/mo |
|---|---|
| Free plan | Yes |
Indicative pricing, may exclude VAT. Last reviewed 24 September 2026 — confirm on the vendor's site.
Tidio: frequently asked questions
Is Tidio free?
Yes — Tidio offers a free plan. Paid plans start at Paid plans ~£20–£25/mo.
How much does Tidio cost in the UK?
Entry pricing is Paid plans ~£20–£25/mo (indicative, may exclude VAT). Prices change often, so confirm on the Tidio website before buying.
Is Tidio GDPR compliant for UK businesses?
EU-based vendor; add chat processing to your cookie and privacy notices. Compliance also depends on how you use the tool — see our UK GDPR and AI checklist.
What are the best alternatives to Tidio?
The best alternatives are Fin by Intercom, Zendesk.
Who is Tidio best for?
Small online shops and service websites.