Category
AI support agents answer common questions 24/7 on your website, email and messaging channels, then hand complex cases to a human. Check how pricing scales — per-resolution billing can be excellent value or a nasty surprise.
Our top pick: HubSpot (8.9/10) — growing smes that want marketing, sales and service in one place.
HubSpot • Sales & CRM
HubSpot's free CRM is the best starting point for small businesses, and Breeze AI adds drafting, summarisation and prospecting agents as you grow.
Best for: Growing SMEs that want marketing, sales and service in one place
Intercom • Customer Support
Fin is one of the most capable AI customer-service agents available, answering customer questions from your help content and handing off to humans when needed.
Best for: Businesses handling lots of repetitive support questions
ElevenLabs • Design & Video
ElevenLabs produces the most natural AI voices we have heard, including convincing British accents — ideal for voiceovers, audio content and phone agents.
Best for: Voiceovers, audio content and voice agents
Tidio • Customer Support
Tidio brings live chat and an AI chatbot to small eCommerce and service websites at a price micro-businesses can afford.
Best for: Small online shops and service websites
Zendesk • Customer Support
Zendesk is a proven helpdesk with AI agents, agent copilot and intelligent triage — best for SMEs with a dedicated support team.
Best for: SMEs with a dedicated customer support team